Returns policy

RETURN POLICY

 ALL our garments are custom made and we do NOT TAKE RETURNS OR EXCHANGE SIZES AND WE DO NOT ISSUE REFUNDS.  If for some reason, there is a flaw in the garment, we will repair or replace after the item is returned. Because of this, we can not guarantee an item to be present with you for any special date or special occasion. Things happen that are out of our control. We do our best to serve our customers to the best of our ability.

We do not guarantee sizing.  We have been told that our items run about 1 size larger than most brands.  Please measure something that fits your baby and compare to the measurement charts in each product.  

We do not guarantee delivery dates. We will promise ship dates. We do not guarantee that the item will be there for a certain event. If we ship it and get it there in time for the event and there is a problem that needs correcting, we will not refund the payment. We will maintain our policy to repair and return or replace if we can not repair the item. We will reimburse for shipping only for standard shipping. We will absolutely not reimburse for items returned by next day air. Absolutely no refunds.

If we put up a custom private sale for you, it is your responsibility to read the product description carefully to make sure we have a correct understanding of what you are wanting us to make for you. By checking out with this private order, you are agreeing that it is correct and understand that the order can not be refunded nor can not exchanged.

We ship USPS because we feel that it is the most economical way to ship small packages. If we have a receipt that we shipped your package, we are not responsible for any loss or refused packages. That will have to be dealt with on your end with your local Post Office. By purchasing an item from us, you agree to our terms and policies.

Tracking numbers are not available for shipments made out of the country.  The USPS gives us a tracking number which proves that we sent the package but it can not actually be used for tracking.  It will only show you the ship location and the destination. International orders are placed at your own risk since we have no control over international shippers.

 

OTHER STORE INFORMATION

Processing times run 5 to 7 days from the time the order is placed until it is shipped during regular times.  During Holiday seasons which are from middle of Sept to end of May, roughly, prodessing times can run 1 to 2 weeks so please place your Holiday orders early or email us to make sure we can meet your expectations.

We are availalbe most nights to 10 ot 11pm CST to assist in your ordering process and inquiries!  If you are interested in a garment with a different applique than the one on it or the garment in a different fabrid, we invite you to send us an email with your request.  We do lots of custom orders for birthdays and special occasion.  If you don't see it doesn't mean we can't do it.  Thank you for visiting Zuli Kids Boutique!!!

We do not go by age or weight.  If you have any doubts about sizing, plese ask for measurements or check our measurements in our product descriprions before ordering.  We suggest that you measure something that fits your child loosely and compare to the measurements in our product description to prevent ordering the wrong.  ALL our garments are custom made and we do NOT take returns or exchange sizes and we do not give refunds.  If for some reason, there is a flaw in the garment, we will repair or replace after the item is returned.

We ship USPS because we feel that it is the most economical way to ship small packages.  All our packages are now being insured for free.  If your item is lost, it will be replaced.  This does not apply to packages that are showing as "Delivered" and you say you didn't get it.  That will have to be dealt with on your end with your local Post Office.

Expedited shipping means that your package wil be shipped via Priority Mail instead of first class.  If you want overnight (Express Mail), which is 1 to 2 days depending on your zip code, please contact me before you order for instructions.

Tracking numbers are not available for shipments made out of the country.  The USPS gives us a tracking number which proves that we sent the package but it can not actually be used for tracking.  It will only show you the ship location and the destination.  We are now able to insure international shipments but I have never tried to collect on one of those yet so I am not sure what has to be done to prove it is lost.